All posts tagged with "Service"
Following Up
A lot of times business deals are made and lost on doing something as simple as following up on an action. Yesterday I spent a fair amount of time following up with customers or potential customers on questions that they had about products and services. Take for example my eBay auctions, of which I had 3 questions all with different questions. One was about shipping, another was about the product and a third was about combining orders. Each of these questions had the answers right in the auction, however for one reason or another the customer couldn't find the answer they were looking for.
No matter how hard you try to cover all of your bases, there are always going to be questions. The great thing about getting questions, is that you've already got an a buyer that is willing to purchase from you. This makes the timeliness of your answer even more important. A courteous and speedy reply often times sends a message to the potential client that you are well run organization no matter what your size.
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