All posts tagged with "Customers"
Your Mother Was Right
Remember all those little sayings that our moms had for us every time we left the house? If you haven't heard a joke or two about wearing clean underwear, then you really need to get out more. Every comedian has used that once or twice in their career. Of all the anecdotes my mother had, my favorite was "Remember your please and thank yous". I still remember my mom saying that, and I'm sure I've even used it with my own children. But you know what? Mom was giving us not only great social advice, but good business advice too.
There is one thing that I want to do for all of my customers that seems a lot of other businesses don't do. I want to show the customer how much I really do appreciate them allowing me to gain their trust and business.
Following Up
A lot of times business deals are made and lost on doing something as simple as following up on an action. Yesterday I spent a fair amount of time following up with customers or potential customers on questions that they had about products and services. Take for example my eBay auctions, of which I had 3 questions all with different questions. One was about shipping, another was about the product and a third was about combining orders. Each of these questions had the answers right in the auction, however for one reason or another the customer couldn't find the answer they were looking for.
No matter how hard you try to cover all of your bases, there are always going to be questions. The great thing about getting questions, is that you've already got an a buyer that is willing to purchase from you. This makes the timeliness of your answer even more important. A courteous and speedy reply often times sends a message to the potential client that you are well run organization no matter what your size.
When Customers Go Away
Today I had the unfortunate event of saying goodbye to a customer. Nobody likes to see a customer go away, but sometimes saying goodbye is the right thing to do. As we all work really hard to get customers, there are those customers that make us work even harder. There is nothing wrong with that, but one must always be careful and to make sure they aren't just "Working You".
That was the case with this customer. I started to wonder why I never got any follow up work, and it was because they were basically using me to figure out how to do the same work and then resell it. There is nothing wrong with that, we should all be in the game of teaching others, it's just how you go about it that makes all the difference in the world.
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